How it Works

Press

Ilan Kessler Co-Founder & CTO

How does Refundid work with BNPL?

Good news: Refundid plays nice with all payment gateways. So if you bought with Afterpay, Zip, Klarna (or any other BNPL), you can still get your money back instantly.

Here’s how it works:

Follow the usual Refundid process with one of our partner stores.
The full refund amount hits your account in seconds.
Use that cash straight away to pay down your BNPL balance.

One important note: Refundid doesn’t talk directly to your BNPL provider. That means your scheduled payments don’t stop automatically. You’ll need to use the instant cash from Refundid to settle things with Afterpay, Zip, Klarna (or whoever you used).

Creating complete customer confidence

Insights

Top 6 Shopify Returns Apps in 2025

In this guide, we’re taking a look at the top 6 Shopify returns apps in 2025. We’ll break down what makes each one unique, who they’re best for, and how they can help your store save time, reduce headaches, and even boost revenue.

Shopify Self-Serve Returns vs Refundid Returns and Exchanges

Shopify Self-Serve Returns is a great free tool for small stores, but it has limits. Refundid picks up where Shopify stops, offering advanced rules, carrier integrations, and instant refunds to help growing brands scale their returns.

How Does Refundid Make Money?

Refundid makes money through retailer fees, with optional subscriptions and small penalties that encourage good return behaviour, always free for customers who play by the rules.

Refundid iPhone with all the BNPL apps installed

How does Refundid work with BNPL?

Refundid can be used even if you purchased with a "Buy Now Pay Later" service like Afterpay, Zip and Klarna. Find out how.

Press

Refundid Featured on Channel 7 Sunrise | Ilan Kessler on Instant Refunds

Refundid was featured on Channel 7’s Sunrise, where Co-Founder & CTO Ilan Kessler shared how instant refunds are transforming the way Australians shop and return online orders.

How to Integrate a Returns Portal and Why It Matters in 2025

In 2025 integrating a returns portal streamlines operations, keeps data accurate, and delivers a seamless returns experience with Refundid’s integrations.

How to Do Shopify Returns in 2025 (Without Overengineering)

Shopify returns in 2025 don’t need to be complicated. Start small with Shopify’s free Self-Serve Returns, then upgrade to a full returns platform when your volume and customer needs demand it. Here’s how to keep things simple until you’re ready to scale.

Jenna Cohen

Refundid | ReturnGO Integration

Partnership Announcement: ReturnGO partners can now offer their customers the option of receiving an instant refund with Refundid.

Ecommerce returns best practices for 2023

Having a solid returns policy is essential to maintaining a good reputation, growing brand loyalty and increasing repurchase rates.

Jenna Cohen

Case Studies

VRG GRL: Returns, Refunds and Refundid

Welcome to our second Refundid partnered Q&A series with VRG GRL's Co-CEO Cale Suesskow.

Refunds & Returns Insights: Every eCommerce Business Should See

Take a look at these customer insights that showcase just how important quick and easy returns can be for your business.

Case Studies

Case Study: Culture Kings

Learn how instant refunds helped boost Culture King's sales and performance metrics

Community

Meet Refundid's CEO & Co-founder, Brad Karney

Brad is an avid Liverpool F.C. supporter and ecommerce enthusiast, before co-founding Refundid he was… can you guess?

Judd

5 Brands with Superior Customer-Centric Returns Policies

Customer service is king! Customers expect world-class customer service throughout the entire order life cycle when shopping online.

Judd

Maximising Retention, Loyalty, and Active Customer Numbers Through Returns

Learn how you can maximise retention, loyalty, and active customer numbers through your returns policy

Ilan Kessler Co-Founder & CTO

How does Refundid work with BNPL?

Refundid can be used even if you purchased with a "Buy Now Pay Later" service like Afterpay, Zip and Klarna. Find out how.

How does Refundid work with BNPL?

Good news: Refundid plays nice with all payment gateways. So if you bought with Afterpay, Zip, Klarna (or any other BNPL), you can still get your money back instantly.

Here’s how it works:

Follow the usual Refundid process with one of our partner stores.
The full refund amount hits your account in seconds.
Use that cash straight away to pay down your BNPL balance.

Creating complete customer confidence

Insights

Top 6 Shopify Returns Apps in 2025

Shopify Self-Serve Returns vs Refundid Returns and Exchanges

How Does Refundid Make Money?

Refundid makes money through retailer fees, with optional subscriptions and small penalties that encourage good return behaviour, always free for customers who play by the rules.

How does Refundid work with BNPL?

Refundid can be used even if you purchased with a "Buy Now Pay Later" service like Afterpay, Zip and Klarna. Find out how.

Press

Refundid Featured on Channel 7 Sunrise | Ilan Kessler on Instant Refunds

Refundid was featured on Channel 7’s Sunrise, where Co-Founder & CTO Ilan Kessler shared how instant refunds are transforming the way Australians shop and return online orders.

How to Integrate a Returns Portal and Why It Matters in 2025

In 2025 integrating a returns portal streamlines operations, keeps data accurate, and delivers a seamless returns experience with Refundid’s integrations.