How it works for your business

We refund your customer. You stay in control.

Give customers their money back before their return arrives. Refundid funds the refund upfront, while your team assesses the return against your policy.

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01

We fund the refund

Your customer lodges an eligible return. Refundid pays their refund upfront, before they send the item back.

02

You assess the return

Receive and inspect the items, then approve or decline the return according to your policy.

03

Settle after approval

Once you approve the return, Refundid collects the approved refund amount from your business.

If the item isn't returned or you decline the return, Refundid carries the financial risk. Your team stays in control of the return decision.

Instant Refunds

Let the figures do the talking

50%

Avg. increase in retained revenue

62%

Avg. increase in repurchases

3x

Faster speed to repurchase

Instant Refunds

What’s in it for you?

Providing your customers with the ultimate returns experience.

Improve your customer experience and give your customers what they want.

Maximise retention and loyalty. Fast and easy refunds are giving customers a reason to love your brand and shop again.

Make it easy for customers to swap for the item they want without needing to offer exchanges.

Say goodbye to refund-related enquiries - eliminate the need for customers to ask 'where is my refund?'.

Use Refundid as a badge of security for your business, driving conversions, and sales.

Access data and insights into return and repurchase behaviour with real-time and personalised reporting.

Data & Analytics

In-depth & real-time analytics

Understand every aspect of your returns inside and out.

Access high-level and in-depth data across all your returns.

Easily see repurchase and return rates on a per order and item basis.

Understand customer return behaviour as well as internal processing insights.

More ways to automate your returns

Here's what else Refundid handles.

Refund, credit & exchanges

Functionality for all standard return resolutions to support every customer with what outcome they need

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Analytics & returns data

View all return data & analytics in one place to stay on top of your returns and make informed business decisions

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Drop-off & in-store returns

Deliver a consistent returns experience for your customers across online and in-store

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Case studies and data

Hear directly from our retailers. See the success they've achieved with using Refundid

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Connected returns

Connect your returns to your wider tech stack

Connect Refundid with your ecommerce platform, warehouse, ERP and support tools to sync returns data and automate workflows.

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Insights