The returns portal for online shoppers

Instant refunds, instant exchanges, and standard returns from your favourite brands

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Instant exchange, without the hassle

Send back the item you don’t want and easily choose the one you do want. Have it shipped out to you instantly
Instant Exchange Dresses

Refundid app. Your returns companion

One app to track your orders, manage returns, and shop. No more digging through emails. Everything you need, all in one place

More options, more control

Not in a rush? Select a non-instant return and the retailer will handle everything once it arrives back with them

Refundid Plus. Everything you need for your return

Instant return security and leniency, for one fee

Partners

Get Refundid at our partner stores

Simply choose Refundid when making a return to one of our partner stores.

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All Retailers

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Are you an online retailer?

Add Refundid as a refund option

Find out how Refundid can power your online business.

Refundid for Retailers

How can we help?

Retailer FAQs

What is ecommerce returns management software?

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It’s your all-in-one tool for managing returns. From instant refunds to easy exchanges, ecommerce returns software like Refundid helps both shoppers and retailers handle returns without the usual wait and hassle.

What are the benefits of using returns management software?

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Quick refunds, simple exchanges, and clear tracking. Return management software makes life easier for everyone. Shoppers get their money instantly, and retailers save time and reduce costs while keeping customers happy.

How do you choose the right returns management software?

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Look for a platform that’s easy to use, integrates with major ecommerce systems, offers instant refunds and exchanges, and keeps customer data secure. The best ecommerce return solutions also provide analytics to help you understand return trends and improve operations.

How can returns management improve customer experience?

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Nothing beats getting your refund immediately or swapping an item without stress. Refundid’s returns portal gives you control and flexibility, making returns fast, simple, and frustration-free.

Why is returns management important for ecommerce businesses?

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Let’s be honest, returns are part of online shopping. A smooth return process keeps customers coming back, reduces mistakes, and helps stores manage inventory and refunds efficiently. The right ecommerce returns platform turns returns into a positive experience.

Can Refundid help reduce operational costs for online stores?

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Yes. Automating returns and providing instant refunds cuts manual processing, reduces staff workload, and frees up resources, helping retailers save money while keeping customers happy.

What are the features of Refundid’s returns management portal?

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  • Functionality for all standard return resolutions - refund, credit, and exchanges
  • Instant refunds straight to the shopper’s account
  • Easy instant exchanges with zero risk 
  • Track and view all return data and analytics in one place
  • Customer app that simplifies returns 
  • Flexible options that allow you to access your refund now, even if you ship the product later
  • Custom flows to shape user experience
  • Works seamlessly with all major ecommerce platforms

Does Refundid integrate with popular ecommerce platforms?

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Absolutely. Refundid works with all major ecommerce platforms Shopify, Bicommerce, WooCoommerce, Magento, Salesforce, custom API, and commerce tools. Integration is simple, and returns are painless for both shoppers and retailers.

How can we help?

Shopper FAQs

How quickly can customers receive refunds using Refundid?

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Instantly. The moment you lodge a return, your money hits your account. No waiting weeks or tracking packages, get your refund and move on with your day.

Is there any cost to me for using Refundid?

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Nope! Refundid is 100% free for shoppers using instant returns or exchanges. The only time fees apply is in rare cases of misuse, so normal returns are completely free.

How secure is customer data within Refundid’s returns portal?

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We take your privacy seriously. We are SOC 2 compliant and follow strict privacy and security standards. Your personal and payment information is safe with us.

Do I have to ship the item back before getting my refund?

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Not with Refundid. You can claim your refund first and have up to 7 days to send the item back.

Can I exchange an item instead of a refund?

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Yes! But only with retailers that offer exchanges and store credits. With these retailers, Refundid makes it simple to swap your item or receive store credit instantly. Choose what you’d like instead and we’ll make sure it’s sent to you right away with no waiting around.

Got questions?
Check out our help centre or contact our customer success team.

Go to Refundid help center