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Omnichannel returns

Deliver a consistent returns experience across online and in-store, with rules-based automation from lodgement to resolution.

Book DemoBook Demo

Baby Bunting

Bared

Witchery

Seafolly

Showpo

Shona Joy

Princess Polly

P.E. Nation

frank green

Culture Kings

DISSH

Country Road

Woman in black dress with her hands up

Unify your experience

Omnichannel initiation and policy control

Create one consistent returns journey across online and in-store, with the same rules applied every time.

Flexible initiation

Support both online-initiated and in-store-initiated returns as part of one workflow.

Policy consistency

Enforce eligibility and exceptions across channels (timeframes, final sale, conditions).

Clear next steps

Customers see channel-specific instructions so they know exactly what to do and what happens next.

Customer-specific experience

Location setup and customer-facing experience

Control which locations appear, what each supports, and how customers interact with them.

Configure locations easily

Add/manage locations and customise what customers see (details, instructions, availability).

Relevant options only

Customers see the most suitable locations based on your settings, keeping choices simple.

Location-specific rules

Define what’s supported per location (e.g. intake rules, processing flow, routing).

Refundid Scan

In-store processing with Refundid Scan

Help staff handle returns quickly and consistently, without extra admin.

Scan to retrieve

Instantly pull up the return and customer context in-store.

Standardised workflows

Guided steps reduce training time and processing errors across stores.

Operational visibility

Track processing status by location to keep returns moving end-to-end.

Learn About Refundid ScanBook Demo