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Refundid vs. Loop

Discover the key features that make Refundid one of the best returns alternatives on the market.

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Instant refunds

Give customers their refund as soon as they lodge an eligible return, without waiting for the item to arrive back first.

Exchanges that convert

Make exchanges easy to choose with a guided return journey that helps retain revenue and improve the customer experience.

Smarter returns operations

Reduce manual processing with a branded return flow, clearer return reasons, and tools that support your team end to end.

5 reasons Refundid is a trusted alternative to Loop

Refundid
Risk-free returns and exchanges

Risk-free returns and exchanges

Refundid is the only returns portal which absorbs the cost of instant refunds and exchanges. We remove risk from retailers while improving the customer experience.

All of Loop’s plans pass the cost of declined returns on to the retailer.

Compatible with all major ecommerce platforms

Refundid integrates seamlessly with every major ecommerce platform such as Shopify, WooCommerce, Salesforce and more. Our flexible API can also be customised for headless systems.

Loop was built specifically for Shopify which means it is only compatible with that platform.

Instant refunds and exchanges

Refundid’s instant refund and exchange transactions are processed in minutes. Fast transactions help shoppers make fast decisions, like choosing a new purchase.

Loop is primarily a standard returns service, which can take up to 10 days to process.

Reduced errors, happier customers

Refundid supports combined shipping labels which helps simplify returns and minimise errors. In practice, this leads to reduced support tickets as customers are satisfied with their return and have no need to follow up.

Loop does not support combined shipping labels, which increases effort for customers and may lead to errors in the refund process.

Flexible agreements

With month-to-month contracts, Refundid offers the flexibility to scale or pivot your returns strategy and helps you remain agile in the face of the market changes.

Loop requires annual agreements for retailers, locking you into set features with limited room for scaling or service changes.

FAQs

What is the main difference between Refundid and Loop Returns?

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The main difference is that Refundid offers a more comprehensive returns solution. Refundid integrates with all major ecommerce platforms, offers flexible month-to-month agreements, and provides both instant and non-instant refunds while absorbing 100% of the financial risk. With Loop, the retailer takes on the risk.

Is Refundid or Loop better for Australian ecommerce brands?

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Refundid is ideal for Australian ecommerce brands that want a simpler, more flexible returns experience. With month-to-month agreements, brands can easily scale or adapt their returns strategy as their business grows. Refundid also provides local support for Australian retailers when they need it.

Can Refundid customers get a refund before sending their item back?

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Yes. With Refundid, customers can receive their refund in as little as 30 seconds after lodging an eligible return, before sending their item back. Unlike Loop, Refundid fronts the refund and absorbs 100% of the financial risk, helping create a faster and overall better experience for customers.

Does Refundid or Loop offer better exchange functionality?

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Refundid makes exchanges easier through a guided, branded return journey that helps customers quickly select a replacement item. This helps retain revenue while reducing manual processing time for your team.

Is Refundid free for shoppers?

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Yes. Refundid is completely free for shoppers. We’ve wiped all setup costs, subscription fees, or transaction fees for customers when they use Refundid correctly.

Which platform is better for brands that sell internationally, Refundid or Loop?

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Refundid is designed to support international ecommerce brands. Our platform can handle transfer pricing for return shipments from the United States and helps retailers manage global returns more efficiently across multiple markets.

The Refundid Suite

Receive your refund in your account instantly

Tired of waiting weeks for your refund? Select Refundid when returning items to your favourite online retailer. No more wait times. Get paid instantly
How Refundid Works Phone Demonstration

Instant exchange, without the hassle

Send back the item you don’t want and easily choose the one you do want. Have it shipped out to you instantly
Instant Exchange Dresses

Refundid app. Your returns companion

One app to track your orders, manage returns, and shop. No more digging through emails. Everything you need, all in one place

More options, more control

Not in a rush? Select a non-instant return and the retailer will handle everything once it arrives back with them

Refundid Plus. Everything you need for your return

Instant return security and leniency, for one fee
Brand campaign
Ed Hardy

“Overnight, retained revenue increased with the introduction of our returns experience.”

Before, the team handled everything manually. Now the process is automated, faster for customers, and much easier for support.

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Brand campaign
Fashion Brand

“We scaled returns without scaling support tickets.”

Exchanges became easier to drive, turnaround times improved, and the returns flow started feeling like part of the brand.

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Brand campaign
Lifestyle Brand

“The returns journey now supports retention, not just operations.”

A better post-purchase flow helped us retain more revenue while giving customers a much smoother experience.

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Integrated

Built to fit into your tech stack

With a range of pre-built & custom integrations, let us take care of implementation and reduce the time to go-live.
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