Trusted By Leading Retailers

Hundreds of retailers across fashion, beauty, footwear, and lifestyle trust Refundid to power their returns.

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Baby Bunting
Bared
Witchery
Seafolly
Showpo
Shona Joy
Princess Polly
P.E. Nation
frank green
Culture Kings
DISSH
Country Road
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Proven results

Refundid By The Numbers

Real outcomes from the retailers running Refundid.

90%
increase in repurchase rate
Instant refunds and exchanges keep customers coming back to shop with you again.
50%
fewer customer service enquiries
Automated returns mean less manual handling and more time back for your team.
500+
retailers on the Refundid platform
Hundreds of leading brands trust Refundid to power their returns.

Instant refunds

Instant refunds for your customers, before they’ve sent back their order. 100% risk free to you
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Checkout Plus

A checkout add-on that funds free returns and outbound shipping protection
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Instant exchanges

An instant exchange solution anyone can offer. Zero risk and zero changes to your returns process
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Analytics & returns data

View all return data & analytics in one place to stay on top of your returns and make informed business decisions
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Customer mobile app

An easy location for your customers to view, track, and lodge their returns directly from their phone
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Refund, credit & exchanges

Functionality for all standard return resolutions to support every customer with what outcome they need
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Refundid Scan

Scan return labels, review the lodgement, and close returns in seconds, right from your phone or tablet
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Custom flows & return rules

Build your entire returns policy into the Refundid flow shaping the user experience exactly how you want
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Drop-off & in-store returns

Deliver a consistent returns experience for your customers across online and in-store
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Case studies and data

Hear directly from our retailers. See the success they've achieved with using Refundid
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Works With Your Tech Stack

Refundid fully integrates with your existing ecommerce setup. Whether you're using Shopify or have a custom build, Refundid can slot in without heavy developer work. Here's just some of the platforms we integrate with.

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Why Retailers Choose Refundid

Your full post-purchase platform, not just a returns app

All exchanges, refunds, store credit, analytics, and more, available in one system.

Data safety

We're fully SOC 2-compliant and maintain strict privacy and security standards.

No risk for retailers

We fund all instant refunds upfront. Your customer is paid before shipping back their item, leaving you with no financial exposure.

What brands are saying about us

5.0★★★★★on the Shopify App Store
★★★★★

"We've reduced customer service enquiries in half with instant refunds, and can now offer returns and credits to customers globally."

Seafolly Australia
★★★★★

"A game changer for our operations. It's completely transformed how our CS and returns team works."

Bared Footwear
★★★★★

"Hugely impactful for our business. An affordable solution that automates returns and offers instant refunds."

Mister Zimi
★★★★★

"Simple, intuitive and smooth. Instant refunds mean our customers can shop again straight away."

Chouchou Intimates

Frequently Asked Questions

What is Refundid for retailers?

Refundid is an end-to-end ecommerce platform, designed to make exchanges easy. By making exchanges and returns easy for customers, you'll have a retention and revenue lever, and not a hassle.

How long does it take to integrate Refundid?

Refundid quickly and easily integrates with your existing infrastructure. If you work with platforms such as Shopify, it's more or less plug-and-play. For custom platforms, integration involves only very light developer work.

Who funds the instant refund?

When using Refundid, we cover all refunds upfront. As a retailer, you'll carry zero risk if customers don't return items.

Is Refundid secure?

At Refundid, we take safety and privacy seriously. All payment data is handled securely, and we are fully compliant with SOC 2 safety measures.

What happens if a customer doesn't return the item?

If a customer doesn't return their item, we will handle the recovery in full. In the event that items are not returned, we will front the cost. Additionally, customers who abuse exchanges and returns can be flagged in our software, and barred from making future purchases.

How much does Refundid cost for retailers?

Refundid customises pricing for you, based on the specific products you wish to use for your business. Book a demo today, and we'll tailor a pricing package for your chosen products.

Ready To Turn Returns Into Revenue?

When you make exchanges and returns easy, you'll improve the customer experience and encourage them to return and make more purchases with you. Refundid makes the exchange process stress-free for more customers, and it's simple to implement for your business, too.

Contact Refundid today, and turn returns into revenue.