Epokhe is a premium eyewear brand known for cutting-edge design and craftsmanship. As the brand scaled, so did its returns — revealing inefficiencies in its manual, spreadsheet-driven process.

Epokhe’s returns process relied on Google Sheets and manual label creation, leading to:

• Operational delays due to manual workflows.
• Human errors that impacted inventory and tracking.
• Increased pressure on the warehouse team.

Epokhe implemented Refundid’s automated returns platform to transform its backend operations. The solution delivered:

• Auto-Generated Return Labels: Eliminated the need for manual label creation.
• Improved Warehouse Efficiency: Freed up staff to focus on fulfilment, not admin.
• Centralised Return Data: Offered real-time insights for operational decision-making.

• Faster Operations: The warehouse team can now prioritise fulfilment over manual processing.
• Smarter Insights: Return reasons and product faults are tracked and shared with manufacturing to improve products.
• Boosted Sales & Customer Experience: Instant Refunds allow customers to shop multiple styles or sizes risk-free — leading to higher satisfaction and repeat purchases.

Refundid helped Epokhe ditch the spreadsheets, streamline operations, and turn returns into a powerful customer experience tool.