Refund Now.
Ship Later.

Refundid is an end-to-end returns portal that gives you the most seamless and optimised returns experience possible.

You're checking out our instant refund option. This allows you to get your refund upfront, before sending back your item. There is no cost to you, and you don’t need to wait for your return to be processed to get your money back.

So, you’ve received an item from a store that offers Refundid, you’re not totally satisfied and would like a refund?

All you have to do is set up a Refundid account and follow our simple 3 step process!

To set up your account, simply follow the prompts starting from the sign-up tab found here. Once you’ve created your account, you can start your refund process through your personalised dashboard.

No! Refundid is 100% free for the customer requesting a refund. That means there's no subscription fees, no set up costs, no transaction fees, none.

If you receive an item from a store that offers Refundid, and you're not totally satisfied, you can request a refund. You'll receive your refund in full, instantly - at absolutely no cost.

The only time we ever charge Refundid customers is when we've identified misconduct. This misconduct is extremely rare. If you believe you will likely suffer from misconduct fees, we recommend you don't use Refundid. Find out more about our misconduct fees here.

Absolutely! Refundid supports all major payment gateways, meaning you can still process an instant return—whether refund or exchange—if you purchased with a Buy Now Pay Later (BNPL) service like Afterpay, Zip or Klarna.

Simply follow the usual Refundid process through one of our partner stores. You’ll receive funds instantly to repay your BNPL provider if you opt for a refund.

Please note: BNPL arrangements are not automatically cancelled—refund money must be manually applied to your BNPL balance.