Refund Now.
Ship Later.

Instant refunds before you ship your return.
Only by Refundid.

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How Refundid Works Phone Demonstration
How Refundid Works Phone Demonstration

Instant refunds

Your refund in seconds

Tired of waiting weeks for your refund? Select Refundid when making a return to your favourite online retailer. No more wait times. Get Refundid instantly.

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    Instant refunds direct to your bank account.

    With Refundid your refund will reach your bank account in seconds.

  • Refund now. Ship later.

    Refundid gives you 1 week to ship back your items while you enjoy your refund today.

  • Lock Icon

    100% free.

    Refundid is 100% free for all customers. No subscription fees, no set up costs and no transaction fees.

Get Refundid


Get Refundid at our partner stores

Simply choose Refundid when making a return to one of our partner stores.


New To Refundid

All Retailers

How it works

Three simple steps

Your instant refund in three simple steps.


Choose Refundid when lodging a return

Enter your order number and choose the items you wish to return.


Get Refundid instantly!

Check your nominated bank account, your refund will appear in seconds.


Ship your items back to the retailer

Choose from our easy shipping options. You'll have 1 week to send back your items.

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Are you an online retailer?

Add Refundid as a refund option

Find out how Refundid can power your online business.

Refundid for Retailers


How can we help?

What is Refundid?


Refundid lets you access your refund instantly, before you've even sent back your return, at zero cost.

How do I get my first refund?


So, you’ve received an item from a store that offers Refundid, you’re not totally satisfied and would like a refund?

All you have to do is set up a Refundid account and follow our simple 3 step process!

To set up your account, simply follow the prompts starting from the sign-up tab found here. Once you’ve created your account, you can start your refund process through your personalised dashboard.

Does it cost to use Refundid?


No! Refundid is 100% free for the customer requesting a refund. That means there's no subscription fees, no set up costs, no transaction fees, none.

If you receive an item from a store that offers Refundid, and you're not totally satisfied, you can request a refund. You'll receive your refund in full, instantly - at absolutely no cost.

The only time we ever charge Refundid customers is when we've identified misconduct. This misconduct is extremely rare. If you believe you will likely suffer from misconduct fees, we recommend you don't use Refundid. Find out more about our misconduct fees here.

Can I use Refundid if I purchased my order with a buy now pay later service, like Afterpay or Zip?


Absolutely! Refundid works with all payment gateways meaning you can still receive an instant refund with Refundid if you originally purchased your item with a Buy Now Pay Later (BNPL) service such as Afterpay, Zip or Klarna.

Simply follow the usual Refundid process to receive an instant refund with one of our partner stores. After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance with your BNPL provider.

Please note, when using the Refundid platform your payments with your BNPL service will not be automatically cancelled. You will need to repay your BNPL provider with the money that is sent by Refundid.

Got questions?
Check out our help centre or contact our customer success team.

Go to Refundid help center