Refundid is an end-to-end returns portal that offers customers the most optimised returns experience possible.

You're checking out our instant exchange option. This lets you swap your return for something else immediately, before even sending the item back. There is no cost to you. Your replacement item will be on its way within hours of lodging your return.

‍

No need! If you already have a Refundid account, you can access instant exchanges using the same login details.

That depends on the retailer’s return policy. If return shipping applies, the cost will be charged to a payment method of your choice during the return process.

That depends on the retailer. Some stores let you exchange for any item available on their site, while others may limit exchanges to the same item in a different size or colour.

Once you’ve lodged your return, your instant exchange will usually be confirmed within 15 minutes. Keep an eye on your inbox for your new order confirmation email - it’ll be sent to the same email address used for your original purchase.

Here at Refundid we are committed to complying with our obligations under the Privacy Act (Cth) 1988, including the Australian Privacy Principles.

Refundid, and where possible its third-party providers, operate on cloud-native and compliant infrastructure (ISO27001, ASAE 3150, CPS 234 & CIS Benchmark Level 2). Read our Privacy Policy.

No! Refundid is 100% free for customers processing an instant return—whether for a refund or exchange. There are no subscription, setup, or transaction fees.

The only time we charge Refundid customers is in rare cases of misconduct. If you believe you may fall under these conditions, we recommend not using Refundid. Learn more here.