How it works

No need! If you already have a Refundid account, you can access instant exchanges using the same login details.

That depends on the retailer’s return policy. If return shipping applies, the cost will be charged to a payment method of your choice during the return process.

That depends on the retailer. Some stores let you exchange for any item available on their site, while others may limit exchanges to the same item in a different size or colour.

Once you’ve lodged your return, your instant exchange will usually be confirmed within 15 minutes. Keep an eye on your inbox for your new order confirmation email - it’ll be sent to the same email address used for your original purchase.

Refundid is an end-to-end returns portal that offers customers the most optimised returns experience possible.

You're currently checking out our non-instant return option. This is our retailer-led, white-labelled returns solution. The retailer sets the return rules. Refundid powers the backend. While the return isn't instant, the process is still smooth, streamlined, and fully supported.

Refundid is an end-to-end returns portal that offers customers the most optimised returns experience possible.

You're checking out our instant exchange option. This lets you swap your return for something else immediately, before even sending the item back. There is no cost to you. Your replacement item will be on its way within hours of lodging your return.

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Non-instant return queries should be handled directly with the retailer. Refundid support is not always able to help with non-instant return-related queries

Nope, non-instant returns will not follow the same requirements as instant returns. Non-instant returns are 100% subject to the stores policies and rules

Nope! Non-instant returns don't require an account. If you do however have an account, non-instant returns will be visible on your dashboard

Retailers who offer non-instant returns may still offer instant options. You'll need to check the retailers returns policy or reach out to them to see if this is an option

Absolutely! Refundid supports all major payment gateways, meaning you can still process an instant return—whether refund or exchange—if you purchased with a Buy Now Pay Later (BNPL) service like Afterpay, Zip or Klarna.

Simply follow the usual Refundid process through one of our partner stores. You’ll receive funds instantly to repay your BNPL provider if you opt for a refund.

Please note: BNPL arrangements are not automatically cancelled—refund money must be manually applied to your BNPL balance.

Here at Refundid we are committed to complying with our obligations under the Privacy Act (Cth) 1988, including the Australian Privacy Principles.

Refundid and where possible, it’s third-party providers use cloud-native and cloud-agnostic application and infrastructure compliant with, among other standards, ISO27001, ASAE 3150, CPS 234 & CIS Benchmark Level 2.

Still have concerns over how your data is handled? Read more here Refundid’s Privacy Policy.

No! Refundid is 100% free for the customer requesting a refund. That means there's no subscription fees, no set up costs, no transaction fees, none.

If you receive an item from a store that offers Refundid, and you're not totally satisfied, you can request a refund. You'll receive your refund in full, instantly - at absolutely no cost.

The only time we ever charge Refundid customers is when we've identified misconduct. This misconduct is extremely rare. If you believe you will likely suffer from misconduct fees, we recommend you don't use Refundid. Find out more about our misconduct fees here.

So, you’ve received an item from a store that offers Refundid, you’re not totally satisfied and would like a refund?

All you have to do is set up a Refundid account and follow our simple 3 step process!

To set up your account, simply follow the prompts starting from the sign-up tab found here. Once you’ve created your account, you can start your refund process through your personalised dashboard.

Refundid is an end-to-end returns portal that gives you the most seamless and optimised returns experience possible.

You're checking out our instant refund option. This allows you to get your refund upfront, before sending back your item. There is no cost to you, and you don’t need to wait for your return to be processed to get your money back.