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Myer gives you 30 days from purchase to return most items for change of mind, and anything bought in November or December can go back until 31 January. You need proof of purchase, and the item has to be unworn or unused with its original tags or sealed packaging. Online orders can be returned free at any Myer store, or by post for a fee, and they're refunded rather than exchanged.
Myer accepts change of mind returns within 30 days of purchase. The item needs to be in saleable condition: unworn or unused, with all original tags or sealed packaging attached and the product seal unbroken. Exchanges are only available for in-store purchases. Online orders get a refund instead.
Clearance and reduced to clear items can't be returned for change of mind, although Myer may swap one for an identical item if it has stock. These can't be returned unless they're faulty:
If something came with a gift or bonus with purchase, or as part of a bundle, return those too or their value comes off your refund. Myer says it may refuse change of mind returns from people with an unreasonable or excessive return pattern.
Not for change of mind. Myer needs one of these:
Myer may also ask for photo ID, such as a driver's licence or passport, and record your details when you make a return. Gift receipt returns are refunded to a Myer Returns Card.
Take it to any Myer store with your proof of purchase. If it meets the policy, the store refunds it on the spot, and returning in store is free.
To post it back, lodge the return online, pay the fee, print the label and drop off the parcel. Change of mind returns cost $10.95 through ParcelPoint, for parcels up to 10kg and 120cm cubic, or $14.95 through Australia Post, for parcels up to 22kg and 105cm long. Australia Post can print the label at the counter if you don't have a printer. Myer's return pages are linked below. Allow up to 14 days for the refund once your parcel arrives.
Items bought in a store can't be returned by post. Big and bulky items, such as bed frames, mattresses and large furniture, can't be returned for change of mind or in store at all. If one is faulty, call Myer on 13 69 37 and it will arrange a courier pickup if the item needs to come back.
Refunds go back to your original payment method where possible, and online orders are refunded to the account you paid with. For card purchases returned in store, bring the same card, or you'll get a Myer Returns Card instead. Purchases paid with a gift card, Velocity Points or CBA Awards may be refunded to a Myer Returns Card, and mobile wallet payments go back to the wallet.
Myer's policy says the consumer guarantees aren't affected by the change of mind policy or limited to a set time. If there's a major failure, you can reject the item and ask for a refund, exchange or repair, or keep it and be compensated for the drop in value. For a minor failure, Myer will repair it, or replace or refund it at its discretion. Myer may send the item to the manufacturer or a service agent to assess it, and it won't provide a remedy for damage caused by misuse.
Our guide to faulty vs change of mind returns explains major and minor failures in more detail.
Myer's Christmas rule is part of its standing policy: anything bought in November or December can be returned until 31 January the following year, on the same conditions as any other change of mind return. Ask for a gift receipt when you buy a present. The recipient can return it, and the refund goes onto a Myer Returns Card.
Myer accepts change of mind returns within 30 days of purchase, or until 31 January for items bought in November or December. Items need to be unworn or unused with tags or sealed packaging, and you need proof of purchase.
Yes. Online orders, except big and bulky items, can be returned free at any Myer store, and the refund is processed on the spot if the return meets the policy.
Change of mind returns cost $10.95 through ParcelPoint or $14.95 through Australia Post. Returning in store is free.
Yes. Items bought in November or December can be returned until 31 January the following year.
No. Exchanges are only available for in-store purchases. Online orders are refunded instead.
In store, refunds are processed on the spot. For posted returns, Myer says to allow up to 14 days once the item has been returned.
Checked 23 October 2026. Policies change, so check Myer's website before you return something.
Refundid isn't affiliated with Myer. This page sums up Myer's published returns policy for shoppers, and Myer decides every return. It's general information, not legal advice.
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