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An easy guide to the Myer returns process, covering online returns, in-store returns, refunds, and return policy details.
Return in a Myer store
- Bring the item and your proof of purchase
- Refund or exchange is usually processed on the spot
- Online orders can also be returned in store
Most Myer items can be returned within 30 days as long as they meet the basic conditions below:
Change-of-mind conditions
- Item is unused and in original condition
- All packaging and labels are intact
- Proof of purchase is required
Holiday returns
- Purchases made in November or December can be returned until end of January
Exclusions
Some items cannot be returned, including:
- Clearance or reduced-to-clear items
- Certain beauty, hygiene, and personal care products
- Big and bulky items for change of mind
Faulty or damaged items
- Covered under Australian Consumer Law
- Can be returned in store or handled via Myer customer service
- Depending on the issue, Myer may offer a repair, replacement, or refund
Refund timing
- In store: usually processed on the spot
- Australia Post / ParcelPoint: processed once the parcel arrives and is inspected
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