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Want to receive instant refunds from your favourite brand? Suggest a store so we can let them know!

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Let shoppers fix their order before it ships

Wrong address, wrong size, forgot something. Shoppers edit their own order from the thank-you page, pay or get refunded the difference, and your team never sees the ticket.

Book DemoBook Demo
Surf, Dive n' Ski
Roxy
Billabong
Baby Bunting
Bared
Witchery
Seafolly
Showpo
Shona Joy
Princess Polly
P.E. Nation
frank green
Woman in black dress with her hands up
Fewer tickets

The "can I change my order?" emails stop arriving

Address typos, size mix-ups and forgotten items make up a big share of post-purchase support. Order Editing hands those fixes to the shopper, inside your brand, in the minutes after they buy.
Fix the address before the label prints
Shoppers correct a unit number or postcode themselves, so the parcel doesn't come back undeliverable.
Self-serve cancellations
A shopper who wants out can cancel inside the edit window, and the refund goes back automatically.
Set the edit window
Orders wait on a Shopify fulfilment hold while shoppers can edit, then release to your warehouse as normal.
Fewer returns

A size change today is a return you don't pay for next week

When a shopper realises they picked the wrong size, the cheapest moment to fix it is before it leaves the warehouse. After that it's a return label, a restock, a refund and maybe a lost sale.
Swap it before it ships
Shoppers who picked the wrong size can change the items on their order before it leaves the warehouse.
One platform from checkout to return
The same Refundid branding and rules carry from the edit to the returns portal.
Looks like your store
The edit block sits on your Shopify thank-you and order status pages, in your store's look and feel.
More revenue

Shoppers who come back to edit often add something

The edit screen shows recommended products next to the order. When the new total goes up, the difference is charged right there. When it goes down, the refund is automatic.
Product search and recommendations
Shoppers can find anything in your catalogue, or tap a suggestion to add it to the order they've already paid for.
Price differences handled for you
Extra items are charged and removed items are refunded, without your team touching the order.
Built for Shopify
Turn it on from your Refundid settings and add the edit block in the Shopify checkout editor.
Order Editing runs on the same Refundid platform as your returns. See how our plans work.
See pricing

Integrated

Built to fit into your tech stack

With a range of pre-built & custom integrations, let us take care of implementation and reduce the time to go-live.

View IntegrationsBook Demo