Returns Management Software for Singapore Brands

Returns for Singapore brands

Returns your Singapore shoppers will come back for

Your shoppers expect the fast, easy returns they get from the big marketplaces. Refundid gives them that on your own branded portal, so you keep the customer and more of the sale.

Trusted by brands Singapore shoppers already return to, including Seafolly, DISSH, Bared Footwear, Peppermayo and BEC + BRIDGE.

"Refundid has changed the way we offer customer service, bringing it into our ecosystem not only simplified a number of admin related tasks, streamlined our warehousing & QA process and get our goods back into stock, but it has set up meaningful insights. Refundid is a great partner who is aligned to our values and sentiments towards our loyal customers."Sid Sharma, Head of IT and Business Improvement, Seafolly

Instant refunds

Instant refunds at marketplace speed

Shoppers get their money back in SGD the moment they drop off their return. No waiting for the parcel, and no chasing your team.

Refunded at drop-off

Money back in SGD, straight away.

Pay only for what comes back

If an item never returns, we take the loss.

Fraud checks built in

Shoppers verify their ID before their first instant refund.

0 dayswaiting for a refund after drop-off

SGDrefunds in your shoppers' currency

1,700+returns by Singapore shoppers on Refundid in the last year

72Singapore postal sectors those returns came from

Drop-off near home

Drop-off around every corner

Most Singaporeans have a parcel locker or counter a few minutes from home. Shoppers drop their return off on the way to the MRT.

The locker downstairs

1,000+ Pick lockers in HDB estates, plus POPStation lockers.

Counters they already visit

230+ POPStop counters and 800+ Ninja Points.

Your carrier account

Connect your own and keep your rates.

Carriers

SingPostNinja VanJ&T Express+ your own account

Drop-off near home

Pick lockers in HDB estates1,000+

POPStation lockers70+ sites

POPStop counters230+

Ninja Points800+

Shopper gets

Instant refund in SGDExchangeStore credit

Consumer law

Lemon Law-ready from day one

Faulty items get their own path. Ask for photos, offer a replacement first and keep a record of every claim, the way Singapore's Lemon Law expects.

Exchanges and store credit

Turn a wrong size into a second sale

Most Singapore returns are about fit. Put exchanges and store credit first, and the sale stays with you.

Exchanges first

Offer a new size or store credit before a refund.

Instant exchanges

The new size ships straight away.

Bonus store credit

Reward shoppers who keep their money with you.

Why Singapore shoppers return items

Size or fit59%

Changed mind19%

Not as expected16%

Faulty1.8%

"Too big" vs "too small", Singapore2.5×

Same ratio, Australian shoppers1.3×

Items returned by Singapore shoppers through Refundid, last 12 months.

Frequently asked questions

How do returns work for Singapore ecommerce brands?

The shopper requests a return on the brand's returns portal and gets a label. They drop the parcel at a locker or counter near home. On Refundid they then get an instant refund in SGD or an exchange, before the parcel arrives. Domestic returns usually reach the warehouse the next business day.

Does Refundid work for Singapore brands?

Yes. Refundid runs returns for Singapore ecommerce brands, with refunds in SGD, local drop-off, and return rules for the Lemon Law. Singapore shoppers lodged more than 1,700 returns through Refundid in the last 12 months, and Seafolly Singapore has run its domestic returns on Refundid since 2024.

Can Singapore shoppers get instant refunds?

Yes. Once a shopper drops off their return, Refundid refunds them in SGD straight away, before the item reaches you. You only pay for items that come back and pass your checks. Shoppers verify their identity before their first instant refund.

Where can shoppers drop off a return in Singapore?

At SingPost lockers and POPStop counters (including Cheers and FairPrice Xpress stores), at Pick lockers in HDB estates, or at Ninja Points, depending on the carrier you use.

Does Refundid handle Lemon Law claims?

Yes. You can treat faulty items separately from change-of-mind returns: ask for photos or video, offer a replacement before a refund, and keep a record of each claim. Under the Lemon Law, a defect reported within six months of delivery is presumed to have been there from the start.

How much does Refundid cost?

One flat monthly platform fee with no per-return billing, and custom pricing for higher volumes. Instant refunds and instant exchanges are priced separately. See pricing for details.

Returns management software for Singapore brands