Ilan Kessler

Co-Founder & CTO

I build things...
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How to offer immediate product exchanges to customers

Immediate exchanges give customers a smoother experience, build loyalty, and even help reduce returns. By making it quick and easy to swap items, you turn a potential frustration into a positive moment for your customer.

Best way to process quick refunds for customers

Slow refunds hurt loyalty. Fast refunds set you apart. With Refundid, you can offer instant refunds and see customers repurchase up to three times faster. The key is a simple, quick, transparent process — and here’s how to make it happen.

Best returns management system for Australian e-commerce

We’ve rounded up the best product returns management software to help you streamline your returns process, cut friction, and keep more customers coming back.

Compare e-commerce return integrations for Australian businesses

We break down how four major ecommerce platforms — Shopify, BigCommerce, WooCommerce and Magento — compare on returns, so you know exactly what you’re getting before choosing the best platform for your store.

Top 6 Shopify Returns Apps in 2025

In this guide, we’re taking a look at the top 6 Shopify returns apps in 2025. We’ll break down what makes each one unique, who they’re best for, and how they can help your store save time, reduce headaches, and even boost revenue.

Shopify Returns App vs Shopify Native Returns: What Growing Brands Need to Know

Compare Shopify’s native returns with a full returns app. See where Shopify’s tool works, where it falls short, and when brands should upgrade to Refundid.

How Does Refundid Make Money?

Refundid makes money through retailer fees, with optional subscriptions and small penalties that encourage good return behaviour, always free for customers who play by the rules.

Refundid iPhone with all the BNPL apps installed

How does Refundid work with BNPL?

Refundid can be used even if you purchased with a "Buy Now Pay Later" service like Afterpay, Zip and Klarna. Find out how.

How to Integrate a Returns Portal and Why It Matters in 2025

In 2025 integrating a returns portal streamlines operations, keeps data accurate, and delivers a seamless returns experience with Refundid’s integrations.

How to Do Shopify Returns in 2025 (Without Overengineering)

Shopify returns in 2025 don’t need to be complicated. Start small with Shopify’s free Self-Serve Returns, then upgrade to a full returns platform when your volume and customer needs demand it. Here’s how to keep things simple until you’re ready to scale.