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On average, product return rates sit between 17%-30% for online purchases in the US. That’s double the rate for in-store at only 9%. This makes returns management a key step for efficiency in your business.
But, how do you find the ideal return management software? It comes down to which platform can help support your bottom line while keeping customers satisfied.
In this article, we’re exploring the different ecommerce returns software available to US retailers, including their key benefits.
Why successful brands rely on returns management platforms
For a long time, product returns were seen simply as an unfortunate cost of doing business. But, modern return management software is helping ecommerce businesses add value for themselves and their customers.
Convert returns into revenue
Returns management software is designed to re-engage the customer during the returns process. This helps increase purchases and keeps revenue with retailers.
For example, our instant refund option has led to an average 50% increase in retained revenue and 62% increase in repurchases.
Increase efficiency
Return management software can help reduce the manual labor and admin associated with returns by automating key tasks such as labelling and routing.
Reduce returns fraud
Many ecommerce returns management software have developed features aimed at reducing fraud. For example, customer trust scoring can help you identify risky purchases before they occur; while enforcement policies penalize the bad actors without affecting good ones.
Key features to streamline product returns
Every returns software is unique, but there are some features which many of the popular providers share. Here is what to look for when choosing an ideal solution for your brand.
- Simple integration with your store: The first important step is to check whether your chosen returns software is compatible with your ecommerce platform.
- Speed: The faster a customer can process their return, the more likely they are to repurchase. Many returns platforms focus on instant refund and exchanges to make the most of this purchasing window.
- Data and insights: Using a returns software enables advanced tracking, which should support comprehensive data and analytics that inform your business decisions.
- Customer support: Whether it helps you manage returns or take payments, every software has the potential for errors. It’s important that your chosen returns platform has strong customer support to help you and your customers resolve issues.
6 of the best ecommerce returns software
When it comes to returns management software, there is no shortage of service providers. Here are 6 of the most popular for ecommerce product returns, plus their standout features.
Refundid
Refundid is an enterprise-grade returns management platform that puts customers first, without putting retailers at risk. We help you manage returns the modern way by prioritizing speed, customization and clear data on product returns.
Why Refundid is the best choice:
- Instant refunds and exchanges that help build customer confidence and incentivize repurchases
- The only returns portal which absorbs the cost of refunds and exchanges, leaving zero-risk for retailers
- A local support team based in the US to help you with any questions or concerns
- Compatible with every major ecommerce platform including Shopify, BigCommerce, WooCommerce, Magento and more
- A detailed dashboard that provides real-time data on your returns and insights that help power your business decisions
Narvar
Narvar is an enterprise returns management software that is recognized for handling large-scale and complex ecommerce setups.
Key features:
- AI-powered insights to help retailers increase revenue and better manage returns
- Includes fraud detection and prevention
- Compatible with all the major ecommerce platforms and solutions
Loop
Loop returns software was designed specifically for Shopify stores. It focuses on maximizing exchanges over refunds to keep revenue with retailers.
Key features:
- Supports both online and in-store returns or exchanges
- Operating globally in markets such as the US, Australia, Canada and the UK
- Customer insights help retailers track post-purchase behaviors and inform business decisions
parcelLab
parcelLab is an ecommerce returns software that focuses on enhancing the customer experience and driving brand loyalty.
Key features:
- White-labelled interface that gives customers a unified brand experience
- Personalization for all touchpoints from purchase to returns
- Automated communication with customers via email, SMS, WhatsApp and more
Happy Returns
Happy Returns is a returns management platform owned by UPS that prioritizes physical returns with ‘drop and go’ facilities at over 10,000 locations.
Key features:
- Fast refunds as soon as an item is scanned at one of their locations
- Reduce costs with combined shipping
- One-click exchanges in the returns software to retain revenue
ReturnBear
ReturnBear is a returns management platform that enables cross-border product returns in countries like the US, Canada, the UK and Australia.
Key features:
- Minimizes international shipping costs by holding returned items for local resale
- An automated dashboard helps manage returns with tracking and insights
- Physical drop-off points with item verification to reduce fraud
Happier customers, smarter business with Refundid
Ultimately, choosing the right ecommerce returns management software comes down to your unique business needs. We offer customers choice and speed, while supporting retailers with clear data and increased revenue.
Book a demo to learn how Refundid can help you manage returns.
