With online shopping continuing to grow, the volume of returns is rising too. Around 30% of online purchases are returned, compared with roughly 9% of in-store purchases. And these numbers are only set to increase, it’s just the nature of online shopping.

That’s why Australian businesses need to refine their returns process and choose the right ecommerce returns solution. We’ve put together our recommendations for the best product returns management software, so you can be confident your returns process is helping you keep customers, not lose them. 

How to choose the right returns management software

When deciding between ecommerce returns solutions, there are a few things to consider:

• Integration with your platform: Make sure the system works with Shopify, WooCommerce, BigCommerce, or whatever platform your store uses.
• Automation: Look for tools that can automatically process refunds, exchanges, and store credit.
• Customer experience: Your solution should make returns smooth for shoppers, easy to start, track, and complete.
• Analytics and insights: Understanding why products are returned and tracking trends helps you make smarter decisions.
• Scalability: Choose a system that can grow as your business grows.

Why do you need an ecommerce returns solution?

As mentioned earlier, with around 30% of online orders being returned, managing returns manually can quickly become overwhelming. Each return is  an opportunity to show customers you care and keep them coming back.

An ecommerce returns solution helps your business:

• Streamline operations: Automate return approvals, refunds, and exchanges so your team can focus on growing the business.
• Improve the customer experience: Provide an easy-to-use returns portal that keeps shoppers informed every step of the way.
• Boost repeat sales: Offer store credit, exchanges, or personalised recommendations to turn returns into new purchases.
• Understand your returns: Track trends and reasons behind returns to make smarter decisions about products and policies.

Best ecommerce return solutions

Here’s a quick overview of some top ecommerce returns solutions available for Australian retailers:

Refundid

Refundid is built to make enterprise returns management software easy for both businesses and customers. It works seamlessly across Shopify, WooCommerce, BigCommerce, and more, helping you handle returns, exchanges, and refunds without any headaches.

Why Refundid is the best choice:

• Fast, stress-free integration into your existing e-commerce platform
• Instant refunds, store credit, and exchanges to build customer loyalty
• Branded portal for a smooth, transparent customer returns experience
• Comprehensive analytics to track return patterns, customer behaviour, and repurchase trends
• Flexible API to build custom workflows for your unique business needs

Narvar

Narvar is a high‑end, enterprise‑grade returns and exchanges platform designed for merchants who need scale, strong analytics and smooth post‑purchase experiences. 

Key benefits:

• Branded, self‑service returns portal that handles global returns, multiple drop‑off/pick‑up options and custom policies
• Advanced fraud detection
• Deep analytics and returns intelligence to understand why items are returned and repurchase behaviour

ReturnLogic

ReturnLogic is a returns‑management platform designed to simplify, automate and optimise the returns process for ecommerce merchants. It’s built to handle everything from standard refunds to warranty claims

Key benefits:

• White‑label returns centre that delivers a branded experience for customers
• Advanced analytics that track return reasons, product performance and repurchase behaviour
• Workflow automation for unlimited return policies

ReturnZap

ReturnZap is a Shopify-focused returns management app built to simplify and automate post-purchase processes. It gives merchants a fully branded returns portal where customers can easily request refunds, exchanges, or store credit, without customer service involvement.

Key benefits:

• Branded returns portal embedded in your store for a consistent experience
• Automated workflows for refunds, exchanges or store credit to reduce manual work
• Support for return shipping labels via dozens of carriers and configurable shipping rules

Returns don’t have to be a hassle. With the right ecommerce returns solution, you can turn returns from a potential headache into a positive part of the customer experience. Choosing the right solution depends entirely on your business needs, it’s a decision that can make or break your brand.

For smooth, efficient returns management that boosts customer loyalty, choose Refundid. From instant refunds and simple return shipping to friendly follow-ups, Refundid makes the process easy and stress-free, laying the groundwork for seriously happy customers.

Book a demo today to see how Refundid can create a positive returns experience for both your business and your customers.