Partnership Announcement: ReturnGO partners can now offer their customers the option of receiving an instant refund with Refundid.

Supercharge your post-purchase experience with ReturnGO and Refundid. With a pre-built integration, you can start offering instant refunds in minutes. Refundid is now available to customers who would rather receive a refund over an exchange. This will improve your customer's overall return experience, and in turn, this will increase your online store’s repurchase rate and speed to repurchase.

About ReturnGO:

ReturnGO is an AI-driven returns management platform that addresses the challenges caused by returns in the eCommerce industry. Using a self-service customer portal and an efficient returns management dashboard, ReturnGO makes managing returns easy.

About Refundid:

Refundid allows your customers to receive their refunds instantly, before sending back their return. The world-first refunding service is designed to improve your customer retention and confidence, increasing active customer numbers, basket sizes, and conversions.

Key Features:

• Seamless redirection from ReturnGO portal to Refundid - When lodging a return via ReturnGO portal, customers can choose Refundid as one of the refund options.
• Refundid integration is available for ReturnGO merchants - With our pre-built integration, ReturnGO merchants can start offering their customers instant refunds in minutes.
• Increase Refund Recycle Rate - Refundid on average will retain twice as much revenue that you’re currently paying out from normal refunds.
• Increased CR - Refundid acts as a trust badge for shoppers. When Refundid is effectively communicated, customers shop with more confidence as they can get their money back instantly.
• Improved customer service efficiencies and reduced refund-related tickets - Refundid team handles inquiries related to returns made through us.
• Extended Customer Lifetime Value - A bad refund experience is the number one circuit breaker of a customer-merchant relationship. With Refundid, the customer experiences the optimal refund experience.
• Centralised portal for processing returns - When using Refundid, retailers can easily manage all refunds processed through both ReturnGO and Refundid via the merchant portal.
  

Set your Refundid return rules

Within your ReturnGO portal, you can customise your Refundid refund rules which limits which customers can and can’t receive an instant refund i.e sales items and return windows. Fully integrated into ReturnGO’s existing customer flow, the Refundid option blends in seamlessly with the ReturnGO customer returns journey.

Easily Track Your Refundid Refunds on your ReturnGO Dashboard

Track and manage your Refundid refunds in one place. Set up custom Refundid return rules and statuses, send automated emails to your customers, and track data about your returns.

Refund your customers instantly

With Refundid your customers are guaranteed their refund within seconds of lodging their return.

We pay your customers their refund directly from our pocket. Receive the items, review them, inspect and only pay us back for items returned in a satisfactory condition.

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Over 2,000 merchants of all types and sizes around the world use ReturnGO, from small eCommerce businesses to leading global brands such as Costume Box and Camilla. Offering Refundid is just another way to give your customers an incredible end-to-end customer experience, providing them even more of a reason to keep shopping at your online store.

Get in touch with the team today to get started.