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David Jones lets you return or exchange most items within 30 days of the purchase date if you change your mind. You need proof of purchase, and the item has to be unworn and unused with its tags attached. Reduced to clear items can't be returned for change of mind. Faulty items are a separate matter: they're covered by the consumer guarantees under Australian Consumer Law, and the 30-day limit doesn't apply to them.
David Jones appointed McGrathNicol as voluntary administrators on 5 November 2026, and its main lender appointed FTI Consulting as receivers. Stores and the website are still open while they review the business and look for a buyer. They haven't said yet whether gift cards, Returns Cards and registry balances will still be accepted, so check before you shop. What it means for you.
David Jones went into voluntary administration on 5 November 2026 after talks with its landlords broke down. McGrathNicol was appointed as voluntary administrator of its parent company, and its main lender appointed FTI Consulting as receivers and managers. Between them they now run the business instead of the board. How it got here:
In a voluntary administration the administrators take control, usually keep the business trading while they look for a buyer or a deal with creditors, and decide which stores stay open. The first creditors' meeting has to be held within 8 business days. McGrathNicol and FTI say David Jones stores and the website are still trading, under the receivers' control, while they review the business and look for a buyer or new investment. We'll update this page as they make announcements.
The administrators haven't said yet whether any stores will close. Before the administration, these five Westfield stores were named in reports as the most at risk:
Tuggerah and Castle Hill already closed earlier in 2026. If your local store isn't on this list, there's no report about it yet.
The administrators haven't said yet whether David Jones gift cards, eGift Cards and Returns Cards will still be accepted in stores and online. Even if they are, that can change. Gift card holders are unsecured creditors, so they sit near the back of the queue, and a new owner doesn't have to honour cards the old business sold. After past Australian retail collapses, some administrators kept taking gift cards and others stopped with little notice.
If cards are still being accepted, we'd:
Gift cards can't be refunded or swapped for cash. If they stop being accepted, you can lodge a claim with the administrators for the unused balance, but unsecured creditors often get back little or nothing.
Celebration Cards from wedding and baby registries are David Jones credit too, and they're in the same position as gift cards. Registry balances often sit untouched for months because the cards never expire. If yours is still being accepted, use it.
David Jones credit cards are issued by Latitude Financial Services, not by David Jones. The points are the part tied to the store, since they're mostly redeemed at David Jones or as David Jones gift cards. If your card lets you redeem points as a credit on your account, that's the safer choice for now.
If you pay with a David Jones gift card and return the item later, the refund goes onto a David Jones Returns Card, or an eGift Card for posted returns. That's just more store credit. Pay with a debit or credit card instead and a refund goes back to your card as money. If a business fails to deliver something you've paid for, your bank may also be able to help with a chargeback.
The administrators haven't said yet whether the usual 30-day returns policy still applies, so return anything you need to sooner rather than later. If your local store closes, take the item to another David Jones store or post an online order back to the fulfilment centre, as long as you're inside the 30 days. Faulty items are still covered by Australian Consumer Law. If a refund you were owed before the administration doesn't arrive, contact the administrators, because it may be treated as a claim in the administration rather than paid the usual way.
Closing down sales are different. Reduced to clear items already can't be returned for change of mind, and stock in an administrator's clearance sale is often sold as final, so check the rules at the counter before you buy.
To return something for change of mind within 30 days, David Jones says it needs to be:
If the purchase came with a gift with purchase or a bundled item, bring that back too. Otherwise its value comes off your refund.
Some products can't be returned or exchanged for change of mind at all. The list includes:
Some luxury brands have their own rules. David Jones publishes a table showing which brands offer a refund, an exchange or neither, and sale items from those brands can't be refunded. Some boutique brands bought in store also have to go back to particular stores.
Not for change of mind. David Jones asks for proof of purchase with every return, refund, exchange or repair. It accepts any of these:
If the item is faulty, you still need to show you bought it. Under consumer law that doesn't have to be the receipt itself. A card statement showing the purchase can be enough.
You can take an online order to any David Jones store with your proof of purchase. That's also the only way to swap it for something else, because David Jones doesn't do exchanges on posted returns.
To post it back, fill in the return slip that came with your order and send the item with your proof of purchase to the David Jones Fulfilment Centre, Dock 8, corner of Derby and Stubbs Streets, Silverwater NSW 2128. The returns page doesn't say who pays the postage, and it suggests buying postage insurance for high-value items. Fragrance and other flammable items can't go by post, so take those to a store.
Once your parcel is processed, David Jones emails you and the refund arrives within 7 business days. Items bought in Australia have to be returned in Australia.
Refunds go back to the original payment method, with a few exceptions:
David Jones' own policy says its products come with consumer guarantees under Australian Consumer Law. If there's a major failure, you can choose a refund or a replacement, or keep the item and ask for compensation for the drop in value. For a minor failure, the store can choose to repair it. David Jones may send an item to the manufacturer or its agent to assess the fault first.
Change of mind conditions don't apply to faulty products. The 30-day window, the exclusions list and the tag rules are for change of mind returns only. Our guide to faulty vs change of mind returns explains the difference.
For the 2024 Christmas season, David Jones let customers return November and December purchases until 31 January 2025. As of 5 November 2026, its returns page doesn't publish an extension for this Christmas, so the standard 30 days applies unless that changes. If you're buying gifts early, ask for a gift receipt, pay by card rather than with a gift card, and keep the purchase date in mind.
Yes. David Jones went into voluntary administration on 5 November 2026. McGrathNicol was appointed as voluntary administrator, and FTI Consulting as receivers and managers for its main lender. Stores and the website are still open while they look for a buyer or a deal with creditors.
The administrators haven't said yet whether any stores will close. Before the administration, five Westfield stores were named in reports as most at risk: Carousel in Perth, Parramatta and Hornsby in Sydney, Woden in Canberra and Southland in Melbourne. Tuggerah and Castle Hill already closed earlier in 2026.
If it's still being accepted, yes. Gift card holders are unsecured creditors, and the administrators or a new owner can stop taking cards sold before the administration. Spending the balance on something you'd buy anyway takes that risk off the table.
The administrators haven't said yet whether gift cards, eGift Cards and Returns Cards will still be accepted. Even if they are, that can change at short notice, and a buyer of the business doesn't have to honour cards the old company sold.
Some shoppers had cards declined in late October, which David Jones put down to a technical problem at the outside platform that runs its gift cards. The administrators haven't said yet whether gift cards will keep being accepted. Check the balance online and the administrators' latest update before you contact customer care.
Use the gift card balance page on the David Jones website, or ask at the customer service desk in any store. Have the card number and PIN ready. You need the PIN to use a gift card online.
Yes. David Jones gift cards and eGift Cards are valid for 3 years from the date they were bought. Promotional cards, including rewards cards, are only valid for 1 month.
No. Gift cards and eGift Cards are on David Jones' list of things it won't refund or exchange for change of mind, and the card terms say they can't be swapped for cash. The only way to get the value back is to spend it.
A David Jones Returns Card for in-store returns, or an eGift Card if you posted it back. You don't get cash or a refund to a bank card, so the refund is still David Jones credit.
Spend it. Celebration Cards from wedding and baby registries never expire, so balances often sit untouched for months. That's David Jones credit like any other, and it carries the same risk as a gift card.
David Jones credit cards are issued by Latitude Financial Services, not David Jones. The points are the part tied to the store, because they're mostly redeemed at David Jones or as David Jones gift cards. If your card lets you redeem points as a credit on your account, that's the safer option for now.
A store closing doesn't shorten your 30-day window. Return the item to another David Jones store, or post an online order to the fulfilment centre in Silverwater. The administrators haven't said yet whether the returns policy will change during the administration. Faulty items are still covered by Australian Consumer Law.
Check before you buy. Reduced to clear items already can't be returned for change of mind at David Jones, and stock in an administrator's clearance sale is often sold as final. Faulty items are still covered by consumer law, but a claim is much easier while a store is still open.
Private equity firm Anchorage Capital Partners, which bought it from South Africa's Woolworths Holdings for about $100 million. Since 5 November 2026 the business has been run by voluntary administrators McGrathNicol and receivers and managers FTI Consulting.
You can return or exchange most items within 30 days of purchase if you change your mind, as long as they're unworn and unused, have their tags attached and come with proof of purchase. Reduced to clear items and a list of categories such as earrings, gift cards and personalised items can't be returned for change of mind.
David Jones needs proof of purchase for every return. Besides the receipt it accepts a photo of the receipt, the order confirmation email, the My Orders page or the packing slip.
Yes. Take it to a David Jones store with your proof of purchase. That's the only way to exchange an online order, because posted returns are refunded only.
Not as of 5 November 2026. David Jones extended returns for November and December purchases to 31 January in the 2024 season, but no extension is published on its returns page for 2026 yet.
Fragrance isn't on the change of mind exclusions list, but any sealed packaging has to be intact. Fragrance can't be returned by post, so it has to go back in store.
For posted returns, David Jones says you'll get an email once the return is processed and the refund within 7 business days.
Checked 5 November 2026. Policies change, so check David Jones's website before you return something.
Refundid isn't affiliated with David Jones. This page sums up David Jones's published returns policy for shoppers, and David Jones decides every return. It's general information, not legal advice.
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