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Officeworks gives you 30 days from purchase to return an item for change of mind, for a refund or exchange in store. You need proof of purchase, the item has to be unused, as sold and in its original packaging, and you'll be asked for government ID if the item is worth more than $50. OnePass members get up to 365 days, but technology and perishables such as ink cartridges aren't included in that longer window.
Change of mind returns have to be made in an Officeworks store within 30 days of purchase. The item needs to be in resaleable condition, unused and as sold, with its original packaging if it had any. Officeworks asks for your original register receipt or online proof of purchase such as a tax invoice.
For anything worth more than $50, you'll need to show government-issued ID when you return it. Officeworks says it doesn't record your licence number or date of birth.
These can't be returned for change of mind:
There's no separate rule for opened technology in the 30-day policy. Laptops, phones and other tech fall under the same unused, as sold and original packaging conditions as everything else. For online orders, the help centre says you can return the item after delivery if it's still unopened in its original packaging.
Possibly, but it's up to the store. Without proof of purchase, Officeworks may, at its absolute discretion, give you an exchange or an Officeworks gift card for the item's current value. If you scanned your OnePass app at the checkout, the app can serve as your receipt for that purchase.
OnePass members can return items for change of mind within 365 days of purchase, which includes the standard 30 days. The rules are stricter than they sound:
Our OnePass returns guide compares how the 365-day benefit works at each store.
Take it to your nearest Officeworks store with proof of purchase. That includes marketplace and Click and Collect orders. Flexiworks orders are the exception: Officeworks can't accept those in store and arranges returns by phone with a driver pickup.
Refunds go back to the payment method you used wherever possible. Afterpay, Zip and Openpay purchases are refunded to those accounts, a Zip establishment fee isn't refunded, and any Flybuys Dollars used are returned as an Officeworks gift card. Officeworks says refund times vary depending on how you paid.
For faulty items, Officeworks accepts a wider range of proof of purchase, including a credit card statement. You can return a faulty item in store or through the Officeworks call centre. It may send the product to a third party to assess the fault, and it can decline a remedy if the fault was caused by misuse or neglect. For technology under a manufacturer's warranty, Officeworks may send it away for repair or refer you to the manufacturer.
Under Australian Consumer Law, the store that sold you a product is responsible for the consumer guarantees, so you can deal with Officeworks rather than the manufacturer. For a major failure you can choose a refund or replacement. Our guide to faulty vs change of mind returns covers how that works.
Print jobs have their own promise. If you're unhappy with the print quality, ask for a reprint within five business days of collecting or receiving the order, and if you're still not happy after the reprint, Officeworks refunds it.
30 days from purchase for change of mind, in store. OnePass members get up to 365 days, except on technology, perishables and the standard exclusions.
Yes, if the item is worth more than $50. You'll need to show government-issued ID along with your proof of purchase.
For change of mind, the item has to be unused, as sold and in its original packaging, and it has to come back within 30 days. Tech isn't covered by the OnePass 365-day window. If the laptop is faulty, Australian Consumer Law applies instead.
It's at Officeworks' discretion. Without proof of purchase it may offer an exchange or an Officeworks gift card for the item's current value.
Yes. Online, marketplace and Click and Collect purchases can be returned at any Officeworks store with proof of purchase. Flexiworks orders are returned by phone and pickup instead.
Checked 23 October 2026. Policies change, so check Officeworks's website before you return something.
Refundid isn't affiliated with Officeworks. This page sums up Officeworks's published returns policy for shoppers, and Officeworks decides every return. It's general information, not legal advice.
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