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Harvey Norman's published refund policy covers online orders only, and it says Harvey Norman Online won't refund an order because you've changed your mind. Every Harvey Norman store is run by an independent franchisee, and the website tells you to check with the store for in-store purchases, so there's no single in-store change of mind policy. Faulty products are a different matter: you're covered by the consumer guarantees under Australian Consumer Law.
Not on online orders. The Harvey Norman Online refund, return and repair policy (version 2.0, November 2023) says that until further notice it won't provide a refund if you change your mind about goods you bought online.
In-store purchases depend on the store. Harvey Norman Online and every Harvey Norman store are independent franchisees, and the website's policy applies only to purchases made on harveynorman.com.au. For anything bought in a store, the site says to contact that store. Whether you can return or exchange an in-store purchase for change of mind is up to that store, so ask before you buy, especially on big-ticket items.
Harvey Norman says its policy doesn't replace or exclude your rights under Australian Consumer Law. If there's a major failure, you can choose a refund or a replacement, or keep the product and get compensation for the drop in value. If the failure is minor, Harvey Norman may repair it, or replace or refund it at its discretion, within a reasonable time. It may need to inspect the item or consult the manufacturer before deciding on the remedy, and repairs may use refurbished goods or parts.
For online purchases, contact the Customer First Team. Goods need to come back within a reasonable period, with proof of purchase and the original packaging if possible, and Harvey Norman may ask you to send them to its Reply Paid address for assessment. If it finds the product breached a consumer guarantee, it pays the return shipping. You can also take a product to your local Harvey Norman store to start an inspection or service call.
Refunds go back to the payment method you used and are normally processed within 7 days.
Under consumer law, the business that sold you the product is responsible for the consumer guarantees. Our guide to faulty vs change of mind returns explains major and minor failures.
Product Care is Harvey Norman's paid replacement plan, sold for 1 to 3 years on computers and 1 to 4 years on electrical goods. It gives you a one-off replacement for an eligible fault after an assessment.
Product Care cover only starts once the manufacturer's warranty has expired, and it doesn't cover faults that already entitle you to a refund or replacement under Australian Consumer Law. It also isn't available on refurbished products.
Harvey Norman doesn't publish a Christmas returns extension. Its Christmas 2026 page and its refund policy don't mention one. Because online orders can't be refunded for change of mind anyway, and in-store rules depend on the store, gift buyers should ask the store about exchanges before they pay.
For online orders, no. Harvey Norman Online says it won't refund change of mind purchases until further notice. In-store purchases are handled by each independent franchisee, so ask the store.
Only if it's faulty or has another consumer guarantee problem. Contact the Customer First Team. Harvey Norman pays the return shipping if the product breached a consumer guarantee.
Harvey Norman Online says refunds go to your original payment method and are normally processed within 7 days.
It's a paid replacement plan that starts after the manufacturer's warranty ends. It doesn't cover faults that already give you a refund or replacement under Australian Consumer Law.
Checked 23 October 2026. Policies change, so check Harvey Norman's website before you return something.
Refundid isn't affiliated with Harvey Norman. This page sums up Harvey Norman's published returns policy for shoppers, and Harvey Norman decides every return. It's general information, not legal advice.
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